Frequently Asked Questions

We focus on practical home essentials for kitchen organisation, storage, cleaning and laundry. Each product page explains the item’s features and care information.

Check the product description for the included parts. Styling accessories and furniture shown in images are not included unless the listing expressly says otherwise. Contact us if you would like help checking an item before ordering.

Prices are displayed in USD. The payment methods available for your order, along with shipping and any applicable taxes, are shown at checkout before payment.

Orders are normally processed within 1–3 business days after payment is confirmed. Estimated transit after dispatch is 3–7 business days for standard shipping, 2–4 business days for express shipping where offered, and 7–21 business days for international shipping. International orders follow the international delivery estimate. Processing and transit times are separate.

See the Shipping Policy for tracking, delays and delivery support.

Standard shipping costs USD $3.99 for orders below USD $49.00 and is free for orders of USD $49.00 or more. Express shipping, where available, costs USD $5.99 per order. Available delivery methods and the shipping charge are shown before payment. Any applicable taxes and customer-payable import charges will be disclosed before you complete the order.

To request a cancellation or address change, email service@rovemixa.com with your order number within 48 hours of placing the order. We will check its fulfillment status and confirm whether the request can be completed. Cancellation is not guaranteed once fulfillment has begun. If the parcel has been dispatched, we will explain the return process. Accepted cancellations are refunded to the original payment method without an arbitrary cancellation penalty. This request period does not limit any mandatory cancellation or withdrawal rights.

Follow the order-status link in your shipping confirmation email or enter the tracking number on the named carrier’s website. For help, visit Track your order.

Eligible return requests may be made within 30 calendar days after delivery. Email service@rovemixa.com with your order number, the item, your reason and relevant photos. Please wait for approval and the return warehouse address before sending a parcel. Do not send returns to the registered company address.

If your item arrives damaged, defective, incorrect or with missing parts, email service@rovemixa.com with your order number, a short explanation and relevant photos, preferably within 7 calendar days of delivery. Keep the packaging where it is safe to do so. This 7-day period is a reporting recommendation and does not reduce your existing return or consumer rights. For a merchant or fulfillment error, we will arrange an appropriate replacement, refund or return solution at no additional cost to you.

You pay applicable postage for preference-based returns. For merchant or fulfillment errors, we arrange an appropriate solution without additional cost to you. Full conditions are in the Return & Refund Policy.

Approved refunds are issued to the original payment method within 5 business days after the returned item has been received and inspected. The time the credit appears in your account depends on your bank or payment provider. If the credit is missing after your provider’s expected timeframe, contact us for a refund reference. Any mandatory refund deadline takes priority.

Email service@rovemixa.com or call +1 800-284-3948, Monday–Friday 9:00 AM – 6:00 PM (GMT+8).