Return & Refund Policy

Last updated: October 2026

Requesting a return

You may request an eligible return within 30 calendar days after delivery. For a preference-based return, the item should be unused, complete and in its original condition, with its original packaging where reasonably available. These conditions do not restrict remedies for faulty, damaged, incorrect or materially misdescribed goods, or any mandatory right to inspect an item.

Contact us before sending the parcel

Email service@rovemixa.com with your order number, the item you want to return, your reason and relevant photographs. We will review the request and explain the next steps. Photos are helpful for damage or a wrong item, but evidence requests must be reasonable for the issue involved.

Return destination

Please do not send returns to our registered company address. After a return is approved, we will provide the appropriate return warehouse address, any reference needed and practical packing instructions. Wait for these instructions before dispatching the parcel.

Return shipping costs

For preference-based returns, you are responsible for applicable return postage. We will explain the return destination and relevant shipping arrangements before you send the item. If the return is due to damage, a defect, an incorrect item or a material difference from the description, we will cover the necessary return cost or provide another suitable solution at no additional cost to you.

Damaged, incorrect or incomplete orders

If your item arrives damaged, defective, incorrect or with missing parts, email service@rovemixa.com with your order number, a short explanation and relevant photos, preferably within 7 calendar days of delivery. Keep the packaging where it is safe to do so. This 7-day period is a reporting recommendation and does not reduce your existing return or consumer rights. For a merchant or fulfillment error, we will arrange an appropriate replacement, refund or return solution at no additional cost to you.

Inspection and refund

Approved refunds are issued to the original payment method within 5 business days after the returned item has been received and inspected. The time the credit appears in your account depends on your bank or payment provider. If the credit is missing after your provider’s expected timeframe, contact us for a refund reference. Any mandatory refund deadline takes priority.

Exchanges

If you would prefer an exchange, contact us to check availability. We will explain any price difference and shipping arrangements before you return the original item. If an exchange cannot be supplied, we will discuss the appropriate return or refund option.

Cancellation requests

To request a cancellation or address change, email service@rovemixa.com with your order number within 48 hours of placing the order. We will check its fulfillment status and confirm whether the request can be completed. Cancellation is not guaranteed once fulfillment has begun. If the parcel has been dispatched, we will explain the return process. Accepted cancellations are refunded to the original payment method without an arbitrary cancellation penalty. This request period does not limit any mandatory cancellation or withdrawal rights.

Your statutory rights

This voluntary return policy does not replace mandatory consumer rights. Where distance-selling withdrawal rights apply, we will follow the applicable notices, return and refund requirements, including the treatment of standard outbound delivery charges. Reasonable inspection of a product does not by itself remove those rights.

Applicable law and consumer rights

These policies are governed by the laws of the People’s Republic of China, subject to any mandatory consumer protections that apply to your purchase. Disputes may be brought before a competent court in Guangzhou, Guangdong, China, except where applicable law gives you the right to use another court or complaint procedure. Nothing in these terms limits rights or remedies that cannot legally be excluded.

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