Terms of Service

Last updated: October 2026

About the store

rovemixa.com is operated by Guangzhou Jinyao Huanyu Information Technology Co., Ltd. These terms apply to your use of the website and orders placed with the store. Read them alongside the Shipping Policy, Return & Refund Policy and Privacy Policy.

Product information

Product pages describe the features and included parts of each item. Styling accessories are not included unless expressly listed. Screen settings can affect how colours appear. If you are unsure about fit, care or an included component, contact customer service before ordering.

Prices and payment

Prices are shown in USD. Available payment methods, shipping charges and any applicable taxes are displayed before payment. We do not substitute a different item without your agreement. If an accepted order cannot be fulfilled, we will contact you and arrange the appropriate refund.

Placing and managing an order

Please check your contact and delivery details before submitting an order. An order acknowledgement confirms receipt of the order; a shipping confirmation identifies dispatch. If we need to resolve an address issue, unavailable item, payment problem or genuine listing error, we will contact you promptly and explain your options.

Processing and delivery

Orders are normally processed within 1–3 business days after payment is confirmed. Estimated transit after dispatch is 3–7 business days for standard shipping, 2–4 business days for express shipping where offered, and 7–21 business days for international shipping. International orders follow the international delivery estimate. Processing and transit times are separate.

Standard shipping costs USD $3.99 for orders below USD $49.00 and is free for orders of USD $49.00 or more. Express shipping, where available, costs USD $5.99 per order. Available delivery methods and the shipping charge are shown before payment. Any applicable taxes and customer-payable import charges will be disclosed before you complete the order.

The Shipping Policy explains dispatch facilities, tracking and support for delayed or lost deliveries. Carrier involvement does not remove our responsibility to help resolve an undelivered order.

Cancellation and address changes

To request a cancellation or address change, email service@rovemixa.com with your order number within 48 hours of placing the order. We will check its fulfillment status and confirm whether the request can be completed. Cancellation is not guaranteed once fulfillment has begun. If the parcel has been dispatched, we will explain the return process. Accepted cancellations are refunded to the original payment method without an arbitrary cancellation penalty. This request period does not limit any mandatory cancellation or withdrawal rights.

Returns and refunds

Eligible return requests can be made within 30 calendar days after delivery. Contact us before returning an item and wait for the approved return warehouse address. Applicable preference-return postage is your responsibility; a merchant or fulfillment error will be handled through an appropriate solution without additional cost to you.

Approved refunds are issued to the original payment method within 5 business days after the returned item has been received and inspected. The time the credit appears in your account depends on your bank or payment provider. If the credit is missing after your provider’s expected timeframe, contact us for a refund reference. Any mandatory refund deadline takes priority.

If your item arrives damaged, defective, incorrect or with missing parts, email service@rovemixa.com with your order number, a short explanation and relevant photos, preferably within 7 calendar days of delivery. Keep the packaging where it is safe to do so. This 7-day period is a reporting recommendation and does not reduce your existing return or consumer rights. For a merchant or fulfillment error, we will arrange an appropriate replacement, refund or return solution at no additional cost to you.

Using the products and website

Use household items for their intended purpose and follow the care or assembly information supplied for the item. Do not misuse the website, interfere with its security, submit unlawful material or represent our original content as your own. Nothing here removes rights held by another rights holder.

Errors, third-party services and responsibility

We will correct genuine errors and contact affected customers where an order is involved. External service providers have their own terms, but their involvement does not exclude our own obligations. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded.

Changes and contact

The terms supplied for an accepted order continue to apply to that order unless a change is agreed or required by law. Updates to these terms will be reflected in the date above. For questions, email service@rovemixa.com or use Contact Us.

Applicable law and consumer rights

These policies are governed by the laws of the People’s Republic of China, subject to any mandatory consumer protections that apply to your purchase. Disputes may be brought before a competent court in Guangzhou, Guangdong, China, except where applicable law gives you the right to use another court or complaint procedure. Nothing in these terms limits rights or remedies that cannot legally be excluded.

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