Privacy Policy

Last updated: October 2026

Who handles your information

Guangzhou Jinyao Huanyu Information Technology Co., Ltd. operates rovemixa.com. This policy explains how we handle personal information when you browse the store, place an order, contact us or use our services.

Information we receive

We receive the information you provide when placing an order or contacting customer service, such as your name, email address, phone number, billing and delivery addresses, order details, messages and relevant attachments. The website may also collect technical and usage information such as your IP address, browser, device details and interactions with the site through cookies or similar technologies.

Payments are processed through the payment services offered at checkout. We use transaction references and payment status to manage orders. Please do not send full payment-card information, passwords or sensitive identity documents by email.

Why we use it

We use relevant information to process orders and payments, arrange delivery, answer enquiries, handle returns and refunds, maintain records, prevent fraud and keep the website secure. We may also use information to understand and improve our services. Marketing communications and non-essential advertising or analytics activities follow the consent and opt-out requirements that apply to you. An enquiry to customer service does not by itself subscribe you to marketing.

Service providers and sharing

Our store is hosted on Shopify. Information may be shared with Shopify and the service providers involved in payment processing, shipping, communications, technical support, security or analytics, as needed to perform their services. We may also disclose information when required by law, to respond to valid legal requests or to protect rights and prevent misuse. We do not ask a service provider to use order information for an unrelated purpose.

Shopify also processes information under its own privacy notices for the services it provides. You can read the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal for information about its processing and applicable choices.

Cookies and your choices

Cookies and similar tools can support security, shopping-cart functions, saved preferences and website operation. Where non-essential analytics or advertising technologies are used, we follow applicable consent and opt-out requirements. You can adjust browser controls and use any privacy choices made available on the website. Blocking some technologies may affect how certain store functions work.

International processing

The operator and its providers may process information outside your country. Where a transfer requires legal safeguards, we use the arrangements required for the relevant transfer and service. Contact us if you need information about how a request relating to your data can be handled.

Retention and security

We retain personal information for as long as needed to carry out the purposes described here, meet record-keeping obligations and resolve disputes. Retention depends on the type of record and the applicable requirements. We use reasonable organisational and technical measures to protect information, while recognising that no online service can promise absolute security.

Your privacy rights

Depending on applicable law, you may request access, correction, deletion, a copy of your information, a restriction or objection, withdrawal of consent, or an opt-out from particular uses. Email service@rovemixa.com to make a request. We may need proportionate verification to protect your information. You may also contact the relevant privacy regulator. We will not treat you unfairly for exercising applicable rights.

Children and updates

The store is not directed to children and we do not knowingly request their personal information. A parent or guardian can contact us about information they believe a child has supplied. We will update the date above when this policy changes and provide any additional notice required.

Applicable law and consumer rights

These policies are governed by the laws of the People’s Republic of China, subject to any mandatory consumer protections that apply to your purchase. Disputes may be brought before a competent court in Guangzhou, Guangdong, China, except where applicable law gives you the right to use another court or complaint procedure. Nothing in these terms limits rights or remedies that cannot legally be excluded.

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