Shipping Policy

Last updated: October 2026

From order to dispatch

Orders are normally processed within 1–3 business days after payment is confirmed. Estimated transit after dispatch is 3–7 business days for standard shipping, 2–4 business days for express shipping where offered, and 7–21 business days for international shipping. International orders follow the international delivery estimate. Processing and transit times are separate.

Business days exclude weekends and public holidays affecting the dispatch facility. If we need clarification about your order or address, we will contact you using the details supplied at checkout.

Delivery options

Delivery service	Estimated transit after dispatch
Standard shipping	3–7 business days
Express shipping, where available	2–4 business days
International shipping	7–21 business days

Delivery estimates can be affected by customs checks, public holidays, remote-area handling or carrier disruption. The delivery options available for your address are shown during checkout.

Shipping charges

Standard shipping costs USD $3.99 for orders below USD $49.00 and is free for orders of USD $49.00 or more. Express shipping, where available, costs USD $5.99 per order. Available delivery methods and the shipping charge are shown before payment. Any applicable taxes and customer-payable import charges will be disclosed before you complete the order.

Fulfillment and dispatch origin

Orders may be fulfilled from our own or partner facilities, depending on stock availability and the delivery destination. The dispatch location can vary between orders. If items are sent in separate parcels, we will provide the relevant tracking information; additional shipping charges will not be introduced without your agreement.

Tracking your parcel

Once your order has shipped, we will send a shipping confirmation email with its tracking information. Use the order-status link in that email or the named carrier’s tracking service. A newly created tracking number may not show movement until the first carrier scan.

Changes and cancellation

To request a cancellation or address change, email service@rovemixa.com with your order number within 48 hours of placing the order. We will check its fulfillment status and confirm whether the request can be completed. Cancellation is not guaranteed once fulfillment has begun. If the parcel has been dispatched, we will explain the return process. Accepted cancellations are refunded to the original payment method without an arbitrary cancellation penalty. This request period does not limit any mandatory cancellation or withdrawal rights.

Delays and missing deliveries

If tracking has stopped updating, your parcel is past its communicated delivery window or it appears lost, email service@rovemixa.com with the order number and the latest tracking event. We will investigate with the carrier or fulfillment provider, keep you informed and arrange an appropriate replacement, refund or other agreed resolution. Handover to a carrier does not end our responsibility to help resolve a delivery problem.

Damage or incorrect items

If your item arrives damaged, defective, incorrect or with missing parts, email service@rovemixa.com with your order number, a short explanation and relevant photos, preferably within 7 calendar days of delivery. Keep the packaging where it is safe to do so. This 7-day period is a reporting recommendation and does not reduce your existing return or consumer rights. For a merchant or fulfillment error, we will arrange an appropriate replacement, refund or return solution at no additional cost to you.

Applicable law and consumer rights

These policies are governed by the laws of the People’s Republic of China, subject to any mandatory consumer protections that apply to your purchase. Disputes may be brought before a competent court in Guangzhou, Guangdong, China, except where applicable law gives you the right to use another court or complaint procedure. Nothing in these terms limits rights or remedies that cannot legally be excluded.

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